Effective date: August 11, 2026
This Privacy Policy explains how Nook Mew, doing business as Nook & Mew (“Nook & Mew,” “we,” “us,” or “our”), collects, uses, discloses, and protects information when you visit nookmew.com, create an account, place an order, or contact us.
Information we collect
We may collect your name, email address, phone number, billing and shipping details, account information, order and transaction information, customer-service messages, product reviews, and information you choose to provide.
We also collect device and usage information, such as IP address, browser and device type, pages viewed, referring pages, approximate location derived from IP address, and interactions with our website. We and our service providers may collect this information through cookies and similar technologies.
How we use information
We use information to process and deliver orders; provide account, return, exchange, and customer support; communicate about orders; maintain and improve our website and products; analyze store performance; prevent fraud and protect the security of our services; comply with legal obligations; and, where permitted, provide marketing and advertising.
Payments
Payments are handled by a payment processor. The payment processor receives the payment details needed to complete a transaction. We generally do not receive or store your full payment card number, but we may receive transaction identifiers, payment status, and limited payment details needed for order records, refunds, fraud prevention, and support.
Cookies, analytics, and advertising
We use essential cookies to operate the store, remember cart and account choices, provide security, and complete checkout. We use Google Analytics to understand website traffic and shopping interactions. We may also use advertising technologies, including Google and TikTok technologies where enabled, to measure campaigns, understand conversions, and show more relevant advertising.
Depending on your location and the tools available on the website, you may be able to manage non-essential cookies through a consent control or through your browser settings. Blocking some cookies may affect website features.
How we disclose information
We disclose information as reasonably necessary to service providers that help us operate the store, including website hosting and commerce platforms, payment processors, shipping and fulfillment providers, customer-support tools, analytics and advertising providers, fraud-prevention providers, and professional advisers. We may also disclose information to comply with law, protect rights and safety, respond to lawful requests, or complete a business transaction such as a merger, financing, or sale of assets.
Sale, sharing, and targeted advertising
We do not sell personal information for money. Some disclosures to analytics or advertising partners may be considered a sale, sharing, or targeted advertising under certain privacy laws. Where applicable, you may request to opt out by emailing us at support@nookmew.com. We may need information from you to identify the browser, device, or account connected with the request.
Data retention and security
We retain information for as long as reasonably necessary for the purposes described in this policy, including completing orders, providing support, maintaining business and tax records, resolving disputes, preventing fraud, and meeting legal obligations. Retention periods vary by the type of information and the reason it was collected.
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No website, transmission, or storage system can be guaranteed to be completely secure.
Your privacy choices and rights
Depending on where you live, you may have rights to access, delete, correct, or receive a copy of personal information; object to or restrict certain processing; withdraw consent; or opt out of certain advertising-related disclosures. You may exercise an applicable right by emailing support@nookmew.com. We may verify your identity before completing a request. We will not discriminate against you for exercising an applicable privacy right.
Children under 13
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.
Third-party links
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for those practices.
Changes to this policy
We may update this Privacy Policy to reflect changes to our practices, services, or legal requirements. We will post the updated version on this page and revise the effective date.
Contact us
For privacy questions or requests, email support@nookmew.com.