Last updated: August 10, 2026
Nook & Mew currently ships to eligible delivery addresses within the United States. Free standard shipping is included with every order; no standard shipping charge is added at checkout.
Estimated delivery
Our typical estimated delivery window is 5–15 days. This is an estimate, not a guaranteed delivery date. Carrier conditions, severe weather, address issues, and other circumstances outside our control may affect timing.
When tracking is available, it will be sent to the email address used for the order. Tracking updates can take time to appear after a carrier receives a package.
Delivery addresses
Please review your shipping address before placing an order. If you notice an error, email support@nookmew.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing.
If we cannot ship to the address provided, we will contact you before fulfillment. If the order cannot be shipped, it will be canceled and refunded to the original payment method.
Delayed or missing packages
If tracking has not updated for several days or your order has not arrived within the estimated window, contact us at support@nookmew.com with your order number. We will review the shipment with the carrier and help determine the next step.
Damaged or incorrect deliveries
For an item that arrives damaged or is not the item ordered, contact us within 7 days of delivery and include your order number and clear photos of the item and packaging. If the outer packaging was damaged in transit, photograph it as soon as possible and keep it until we have reviewed the claim.
For eligible damaged, incorrect, or defective orders, Nook & Mew covers the original shipping cost and return shipping. See our Returns & Exchanges policy for complete conditions.
Questions
For shipping questions, email support@nookmew.com.